between 2004 and 2015 that were sold under the Indesit, The manufacturer yesterday issued a recall for 519,000 machines that were on sale in the UK until last year. Model ADE70C(FR) ADE70CX(FR) ADE790CXFR ALE600VX(FR) ALE60V(FR) ALE60VX(FR) ALE700CXFR ALE70C(FR) ALE70CX(FR) ALE790CXFR AQC8BF7T1(AUS) AQC8BF7T1/(FR) AQC9BF5S AQC9BF5SZ1UK AQC9BF5T … Whirlpool has been regularly updating the Office for Product Safety and Standards on the progress of its washing machine recall programme following the announcement made on … Whirlpool expanded its long-running dryer safety campaign to a full recall earlier this summer. Owners of Hotpoint or Indesit branded washing machines should check their product’s serial number to ascertain whether theirs is affected. To check your appliance, you'll need to know the model number and serial number. It affects certain models made The Sun website is regulated by the Independent Press Standards Organisation (IPSO). This is why we want to encourage anyone who may be affected, but has not yet registered their appliance with us, to do so immediately by contacting our customer service team on 0800 316 1442 or by visiting our dedicated recall website, so we can offer them a free-of-charge replacement or repair. a full recall of all unmodified dryers. To As a They the UK. A spokesman for Whirlpool said it was early days in the recall process and that there were a lot of free slots available this month for appointments. Whirlpool recalls 11,000 Hotpoint and Indesit washing machines in Ireland Updated / Tuesday, 17 Dec 2019 18:37. The announcement follows an intervention on 4 … While one person added: "So now the phone lines aren't working and I've just watched the CEO say on BBC news that there is no timetable for repair even if we have got one of the affected machines. Customers will have the choice of either a replacement washing machine, or a free in-home repair of their existing appliance. is our top priority and tackling the issue with our tumble dryers has been one success rate of up to five times the UK average for a product recall, but we Whirlpool have now published a full list of affected tumble dryers. On 22 July 2019 Whirlpool launched a recall of tumble dryers that have not yet been modified. The blaze even damaged her fridge, freezer and washing machine beyond repair and as they were low on cash and had no home insurance they were left without vital appliances for five weeks. result, we have resolved the issue for 1.7 million people. help us achieve that, we are redoubling the efforts of this campaign by issuing "The fireman said if it had been five minutes longer it would have been different story. those remaining dryers. Martyn Allen, Technical Director at Electrical Safety First, commented: “Issuing a recall as Whirlpool has now done is the correct course of action when a potentially dangerous fault such as this is discovered. When modification, a refund based on the age of their appliance, or the opportunity Whirlpool is set to recall hundreds of thousands of washing machines over the risk that they could catch fire. The company claims the potential risk could only occur when the heating element during a washing cycle goes above 20C. View our online Press Pack. anything and we recognise that we let many of you down. Whirlpool issued a recall notice for up to 800,000 faulty dryers in July, despite claims in June that the number of defective models stood at 500,000. This service is provided on News Group Newspapers' Limited's Standard Terms and Conditions in accordance with our Privacy & Cookie Policy. ", Another customer said: "Is there anyone answering the phones?". We recognise the huge responsibility we bear and always strive to do though evaluations under the EU’s official risk assessment system identified this as a low risk issue – its lowest category – we were not satisfied. means anyone with an unmodified dryer is entitled to a free replacement, a free WHIRLPOOL’S recall website is up and running again after spending hours out of action and leaving customers unable to check if their washing machine is a potential fire-risk. For Hotpoint washing machines, the model number should be found on the inside of the door. are honoured that our brands have been a part of British homes for more than a Whirlpool issues recall for more than 500,000 fire-risk washing machines. WHIRLPOOL'S urgent recall has begun today, with the company urging half a million washing machines to be returned amid fears they could catch fire. Monday – Friday 8:30am – 5:00pm. Please note that appliances under the Whirlpool brand are not affected. This represents a To get yours fixed or replaced, you’ll need to register on the Whirlpool website. A product recall is a safety alert or request from a manufacturer to return or repair a product following the discovery of a safety concern. Live Chat 03448 224 224 Safety Notices. 1 Check if you have an affected tumble dryer. You can also call the Whirlpool customer service line on 0800 316 1442. If you’ve already submitted your information, Whirlpool will be in touch with you soon. Whirlpool Recalls Whirlpool have put out recall notices on the following electrical products as they could potentially be dangerous. So now the phone lines aren't working and I've just watched the CEO say on BBC news that there is no timetable for repair even if we have got one of the affected machines. Peter Clements tweeted about … tumble dryers concerning the build-up of lint. If you see a product you own on the list, click through to find out what to do next and read instructions on how to return your recalled Whirlpool product. “Preparing for a recall of this scale is a complex operation and we are working tirelessly to ensure we are ready to start offering replacements or repairs to our customers from early January.”. Whirlpool has added 21 washing machines to its recall list because of fears they could start a fire. did that because we believed it was the right thing to do to for people’s safety of Indesit’s There may still be people out there with 3. if it is, contact the Whirlpool freephone hotline 0800 316 1442 or register on the Whirlpool website. You can find a full list of the affected models below, but the best way to check if your model is affected is by clicking on the below button and following a few simple steps. Owners of Hotpoint and Indesit washing machines should re-check their machines to see if their model now needs to be recalled or repaired. That If your tumble dryer is affected, you’ll get the choice either to have it replaced free of charge, to opt for an upgrade from £59, to have it fixed by an engineer or to choose a refund, which will be dependent on the age of your tumble dryer. The potential design defect is with the door-locking system on washing machines that were sold in the UK between October 2014 and February 2018. The reported status of the tumble dryer recall programme is as follows: 1) 124,220 new customers have come forward since 12 June 2019 following the Consumer Minister announcing the … Comments are subject to our community guidelines, which can be viewed, Whirlpool's dedicated recall website is was down earlier today, leaving customers unable to check their machines, Whirlpool recall - Firm's boss apologises for recalling machines at Christmas, yesterday issued a recall for 519,000 machines, tweeted out a list of affected washing machines, Whirpool originally pulled 800,000 fire-risk tumble dryers from shelves back in July, Independent Press Standards Organisation (IPSO). we bought Indesit in We to upgrade to a superior model for a fraction of the retail price. 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. You deserved better tumble dryers was consistent with other brands’ appliances in the market. Credit: Whirlpool. ®/TM © 2019 Whirlpool Corporation. What if my tumble dryer has already been checked. … Great customer service. Consumers can contact the Whirlpool helpline on 0800 316 1442 for more information or … But for Jemma, the blaze on her machine, which had been modified two years previously, had a devastating impact. For repairs, manuals, help & advice, chat online to one of our customer support team or call us on 0344 822 4224 Whirlpool pulled 42 different Hotpoint and Indesit models over fears they could be affected by a design flaw that could cause them to overheat and catch fire. of the utmost importance to us. Safety Great customer service. Welcome to Whirlpool Customer Service. should never have happened and we apologise. Jemma Spurr, 33, from Hampshire was at home with three of her children - Amelia, 5, Freddie, 2, and Amber, 1, when her dryer caught fire. View all … With headquarters in Peterborough, we have over 2,500 UK employees and work with 2,000 UK suppliers. We store cookies on your device to make sure we give you the best experience on this website. The manufacturer has tweeted out a list of affected washing machines for customers to check against their appliance. Worried owners of Hotpoint and Indesit washing machines struggled for 24 hours to access a recall website to check whether their machine is a fire risk. WHIRLPOOL’S recall website is up and running again after spending hours out of action and leaving customers unable to check if their washing machine is a potential fire-risk. We of the biggest challenges we have ever faced. We value our customers more than unmodified dryers to come forward. None of these three issues are connected, and Whirlpool said it was conducting the recall of up to 519,000 washing machines because safety was a priority. products. We are available 7 days a week through live chat. Hotpoint, Creda, Swan and Proline brands. Whirlpool will start a repair and replacement scheme on January 9th 2020. Did you know that Whirlpool is recalling some of the tumble dryers sold under its Hotpoint, Indesit, Creda, Swan and Proline brands? All rights reserved. long and did not provide the level of service we expect of ourselves. Whirlpool will be required to provide regular updates to OPSS on progress made in the product recall. If you think you might have a tumble dryer from one of these brands, you can check whether it needs to be recalled by calling 0800 151 0905 or clicking on the button below. Nothing matters more to us than your safety and we are truly sorry for any inconvenience caused. The team at our manufacturing site in Yate, Bristol, have manufactured over 23 […] work continuously to build better, safer products and help to drive change that believe this is the right action to encourage any remaining owners of improves safety across the industry. The recall of half a million Whirlpool washing machines at risk of catching fire has started across the UK. We’ve The issue related to more than 600 models of vented and condenser tumble dryers made by Hotpoint, Indesit, Creda, Swan and Proline - all part of the Whirlpool brand - between 2004 and 2015. The safety. Whirlpool UK Appliances Ltd is to issue a product recall of tumble dryers not yet modified from consumers’ homes. Peterborough, UK – Whirlpool is issuing an urgent appeal for people to get in touch if their tumble dryers have not yet been replaced or modified under its product recall programme. On 29 April 2020, Whirlpool recalled a further 55,000 washing machines affected by this safety issue. problem. the right thing. You’re not even replying to tweets anymore! engineers and customer advisors to meet demand. The additional model numbers are listed below. Our review found a potential safety issue in Indesit’s To inquire about a licence to reproduce material, visit our Syndication site. Our journalists strive for accuracy but on occasion we make mistakes. "Our gas pipe and boiler was really near the tumble dryer, so if that had exploded it could have been so much worse - my neighbour is a childminder and she had kids in the room next to our garage. A notice on the website reads: "We are very sorry that we continue to experience technical problems with our registration website and we deeply apologise for the delay and concern this has caused. News Corp is a network of leading companies in the worlds of diversified media, news, education, and information services. raised our concerns with the UK regulator and launched a campaign to fix the The message on the Whirlpool website. * We manufacture a range of home appliances across the world, from microwaves to tumble dryers. For anyone who still has an unmodified dryer, please call us immediately on 0800 151 0905 or visit Jeff Noel, vice president of Whirlpool, said: “We sincerely apologise for the inconvenience and concern this may cause to our customers, particularly over the Christmas period, but we hope people will understand that we are taking action because people’s safety is our top priority. We The fault is apparently caused by excess fluff coming into contact with the heating element. standards, so, we applied our own safety policies to review Indesit’s A MUM of four was forced to flee her home when her Hotpoint tumble dryer caught fire after it had been modified by Whirlpool to fix a fault. Saturday 8:30am – 4:30pm worked with the UK Government to agree on these next steps and together we Whirlpool contacted The Sun at 2.15pm this afternoon to confirm the website is up and running. Whether you want to book a repair or need to speak to one of our experienced advisors. To see all content on The Sun, please use the Site Map. As well as the website not working, customers also took to Twitter to complain about being unable to get through to Whirlpool on the phone. met all UK and European regulations too, but Whirlpool demands higher Whirlpool Corporation is the world’s largest manufacturer of major home appliances. Consumers can contact the Whirlpool helpline on … We thank the millions of people who have already engaged with us; for your time, for your patience, and for your understanding. "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. "It’s not worth thinking about, what could have happened. Contact us today. One customer said: "Your phone line keeps crashing... "First it wasn’t open until 8:05... Then I’ve been in a queue twice and then thrown off it. If you're machine is on the list, Whirlpool is advising you to unplug and stop using your machine. We Even after purchasing Indesit, we Households were directed to Whirlpool's customer service number, which is 0800 316 1442 if you're calling from the UK or 0818 903 281 in the Republic of Ireland. are the first to admit we got some things wrong and could have done some things If you think you might have a tumble dryer from one of these brands, you can check whether it needs to be recalled by calling 0800 151 0905 or clicking on the button below. Whirlpool sparked fury earlier this week when it announced that a recall of 519,000 washing machines wouldn't take place until after Christmas. Shortly For other inquiries, Contact Us. Currys PC World customers furious after hundreds of pounds wiped from gift cards, Low income households can get £25 a week help with energy bills, Parents warned against using 'buy now, pay later' to buy Christmas presents, Primark to open 11 stores for 24 hours when it reopens on December 2, 10 top Black Friday weekend deals from Boots and Currys PC World to John Lewis, ©News Group Newspapers Limited in England No. It comes after Whirpool originally pulled 800,000 fire-risk tumble dryers from shelves back in July this year in a separate recall. With that comes a duty of care for their safety that is Whirlpool will be required to provide regular updates to OPSS on progress made in the product recall. better. 2014, we didn’t just acquire a great British company, we welcomed its 5,000 from us and for this we apologise to you all. The manufacturer today said a … But customers were left infuriated this morning after the dedicate website, set up especially to deal with the recall, was still experiencing technical issues. affected dryers who have not responded. "It’s impacted my anxiety more than anything. In the meantime, please unplug and do not use the tumble dryer until it has been replaced or modified. For further details of our complaints policy and to make a complaint please click here. But the recall won't start until January, so many will have to wait until next month to get a new machine or get their existing appliance repaired. did everything we could to put that right, hiring thousands of additional Those who chose to continue using their machines should only use cold water cycles of 20C or lower as this significantly reduces the risk, Whirlpool said. We "If I smell burning I'm constantly checking to see where the kids are.". If you have any questions about the Whirlpool product recall, please: Call us on 0800 151 0905. the Whirlpool family. You’re not even replying to tweets anymore!". In December, it was announced this move … Over 1.7million appliances have been modified by the firm to fix a fault, and the company has long claimed that there had been no reports of modifications being uneffective.

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